Privacy Policy

Draft policy for review. TutorsHive will replace this text with the final, legally reviewed Privacy Policy.

1. Data controller

TutorsHive Private Limited

Contact: project@tutorshive.com.

No dedicated Data Protection Officer has been appointed at this stage. Data protection queries should be sent to the main privacy contact email.

2. What personal data we handle

• Enquiry details — name, email, WhatsApp/phone number, country/timezone
• Academic context — university, level, subject, deadline
• Project files — briefs, rubrics, drafts, feedback files, datasets, code files where relevant
• Communication records — email, WhatsApp and phone communication history
• Payment confirmation details — provided by third-party payment processors
• Expert applicant data — CV, qualifications, work samples, application information

We do not store card details ourselves. Payments are processed through third-party providers (PayPal, Remitly, bank transfer/payment processors).

3. The purposes

• Responding to enquiries and providing consultation
• Delivering guidance services once engaged
• Matching projects with the right expert combination
• Running quality review and academic integrity checks
• Managing payments, invoicing and record-keeping
• Reviewing and communicating with expert applicants
• Marketing communications where consent is provided
• Complying with legal and regulatory obligations

4. Who your data may be shared with

Your data is shared only where necessary for the guidance service or to meet legal obligations, and only with:

• TutorsHive’s in-house team members and matched expert(s) for your project
• Third-party payment providers used for your transaction
• Website and analytics providers (WordPress/website analytics, Google Analytics/Search Console, advertising pixels) — only where actually installed and disclosed
• Regulatory authorities where required by law

5. Where your data is held

This section is being finalised following legal review.

6. How long we keep data

• Enquiry records — 12 months if no engagement follows
• Project and academic records — up to 3 years for service, QC, audit and revision reference
• Payment and accounting records — as required by applicable tax law
• Marketing consent — retained until consent is withdrawn

Final retention periods are subject to legal approval.

7. The rights available to you

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Erasure — request deletion of your data, subject to legal or contractual retention
• Restriction — request that we restrict the processing of your data
• Portability — request your data in a portable format where applicable
• Objection — object to processing based on legitimate interests or for marketing
• Withdraw consent — withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at our privacy email. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

8. What we track on the website

We use website analytics (WordPress, Google Analytics, Search Console) and advertising pixels only where installed and disclosed. A cookie consent banner will be presented on first visit. You can review and change your cookie preferences at any time.

9. Updates to this policy

This policy may be updated periodically. Material changes will be notified through the website and, where appropriate, by email. The date of the most recent update appears at the top of this page.

10. How to contact us about your data

For any privacy-related query, contact us at project@tutorshive.com.